Quotes
Q. How do I set up my initial cleaning?
A. Please email us at hello@cleanandrepeat.com and we will contact you about your property or properties. We will set up a time to come see your property and give you a quote for our services. We must visit a property in person to give a quote prior to scheduling the initial cleaning.
Pricing
Q. How much does a vacation rental cleaning service cost?
A. Pricing depends on the number of bedrooms and bathrooms in your home. Our host cleaning services are priced based on market demand and supply. Please see our Pricing Page for more information.
Q. When am I charged for the turnover services?
A. You won’t be charged until after your service is complete.
Q. What forms of payment do you accept?
A. We accept payment in the form of credit and debit cards. We can also use QuickBooks invoices with ACH payment links.
Q. Is my credit card information secure?
A. Yes—we take all payments over a securely stored connection via Stripe.
Staff
Q. How many cleaning technicians will be at my house cleaning appointment?
A. We typically send a team of at least 2 cleaning technicians to each property.
Q. Will I have the same cleaning technicians every time?
A. We do our best to assign the same team to your property, but scheduling conflicts may result in occasional changes.
Q. Can I trust my cleaning technician?
A. Our rigorous hiring process that includes several interviews, references, and background checks ensures you can have 100% trust in your cleaning technician. In addition, we have each cleaner take a house cleaning exam to make sure they meet our quality standards.
Services
Q. Does someone have to be present for my cleaning?
A. No one needs to be present, as long as we have access to the property to perform our services. We require access via a lockbox, key provided prior to service or in person.
Q. What is your 100% Satisfaction Guarantee?
A. If you’re unhappy with your service for any reason, we will re-clean the areas within 24 hours of service. If you still aren't unsatisfied with the results, we will issue a full refund. No questions asked. We just ask that you let us know within 24 hours if you're unhappy with your initial cleaning.
Q. Can I tip my cleaning technician?
A. Tipping is encouraged, but not required.
Q. How can I cancel or reschedule my cleaning?
A. Please send us an email at hello@cleanandrepeat.com.