FAQ

Pricing

Q. How much does a vacation rental cleaning service cost?
A. Pricing depends on the number of bedrooms and bathrooms in your home. Our host cleaning services are priced based on market demand and supply. Please see our Pricing Page for more information.

Q. What if I only want specific rooms or bathrooms cleaned?
A. We ask that you fill in the details of your entire home and leave us a note with the specific rooms you would like cleaned. We deduct $15/room that is not cleaned.

Q. When am I charged for the turnover services?
A. You won’t be charged until after your service is complete. We will place a temporary hold on the card you provide within 24 hours of your appointment to verify the funds are available.

Q. What forms of payment do you accept?
A. We accept payment in the form of credit and debit cards. At this time, we do not accept cash, check, Venmo or other forms of payment. We apologize for any inconvenience.

Q. Is my credit card information secure?
A. Yes—we take all payments over a securely stored connection via Stripe.

Staff

Q. How many cleaning technicians will be at my house cleaning appointment?
A. We assign one cleaning technician to each property. For larger homes, more than one cleaning technician may be needed.

Q. Will I have the same cleaning technician every time?
A. We do our best to assign the same cleaning technician to your home, but scheduling conflicts may result in occasional changes.

Q. Can I trust my cleaning technician?
A. Our rigorous hiring process that includes several interviews, references, and background checks ensures you can have 100% trust in your cleaning technician. In addition, we have each cleaner take a house cleaning exam to make sure they meet our quality standards.

Services

Q. Does someone have to be home for my cleaning?
A. No one needs to be present, as long as we have access to the property to perform our services. We require access via a lockbox, key provided prior to service or in person.

Q. Do you provide the cleaning and turnover supplies?
A. Yes, our technicians bring their own eco-friendly cleaning supplies to your property. Depending on the service package you book, we will also supply additional turnover supplies such as coffee, tea, toiletries and linens to complete your vacation rental experience.

Q. What is your 100% Satisfaction Guarantee?
A. If you’re unhappy with your service for any reason, we will re-clean the areas within 24 hours of service. If you still aren't unsatisfied with the results, we will issue a full refund. No questions asked. We just ask that you let us know within 24 hours if you're unhappy with your initial cleaning.

Q. Can I tip my cleaning technician?
A. Tipping is encouraged, but not required.

Q. What is eco-friendly cleaning?
A. All our cleaning services use eco-friendly formulated products to reduce environmental impact. We use all-natural, non-toxic ingredients, free of known carcinogens and toxins to give your home a deep clean.

Q. How can I cancel or reschedule my cleaning?
A. Please call us at 843.420.3049 or send us an email at hello@cleanandrepeat.com. You can also make changes within your account.

Account Access

Q. How can I create a new account?
A. You can create a Clean + Repeat account without scheduling a cleaning. Just click on ‘Create an Account’.

Q. I already have an account, how can I access it?
A. You can access your existing account here: Login to Your Account

Q. What can I do with my account?
A. Your account gives you access to schedule, reschedule, cancel, manage your payment information and view your service history.